patti, Author at Nightstand Book Reviews

“It’s Not About the Coffee” by Howard Behar, with Janet Goldstein

Howard Behar’s “It’s Not About the Coffee,” discusses the principles underlying the building of a world famous brand.

Behar spent about 20 years in various senior leadership roles at Starbucks. Despite the fact that he did not have an MBA, he and head of the company Howard Schulz, hit it off and Behar became the one to move the Operations forward and make Starbucks profitable. At the time Starbucks only had 28 stores.

Behar’s belief is that a company will thrive if it is built on a ‘People First’ philosophy.

His emphasis was not on the bottom line, but rather for the employees to know “Why are you here? Are you in the right place? Are you doing what makes you happy?”

This was a shift away from just selling the product and pushing the sale, to service and providing the best product with a smile. It was his sincere goal to make the customers happy to be in that store/chain. If that happened, then customers would come back again and again. An effective approach? Definitely. Today there are over 21,000 stores worldwide – over 11,000 in the USA alone.

“It’s Not About the Coffee” breaks the Principles of Personal Leadership into ten chapters:

1. Know Who You Are

2. Know Why You’re Here

3. Think Independently

4. Build Trust

5. Listen for the Truth

6. Be Accountable

7. Take Action

8. Face Challenge

9. Practice Leadership

10. Dare to Dream

Through it all, Behar appears to set aside the model of manager as a ‘me, my way’ leader and instead chooses the model of ‘we can work together in order to create the best result.’

Granted, there has to be a decent product to sell, but Behar’s guidelines in “It’s Not About the Coffee” give value to the employee as a thinking, contributing being, capable of being a partner in the success of the company.

Starbucks as a company hasn’t always made the best choices in the eyes of its customers – the logo change a few years back, the red holiday cup this year – but, think about it. What other company (besides Coke) has this kind of customer loyalty that lights up the internet with pro/con opinions when something changes? If you are a Starbucks customer, you are welcomed at each and every store, made to feel at home by its very décor, served with a smile and as you leave with that (some would say) overpriced cup of coffee, you know that you’ll come back again.

That satisfied customer feel is something that all companies should strive to deliver. It’s why I never go back to some (other) stores, why some chains fail in tough times, why I will return time after time to certain shops, even if they don’t always have what I need.

Full disclosure: I am a loyal Starbucks customer. It’s not because they brew the best cup of coffee in the world; I don’t think they do. But, they deliver consistency, familiarity, a comfortable environment, a decent product, and most of all, wonderful service from pleasant employees wherever I go in the country.

When I saw “It’s Not About the Coffee” for sale in an airport, I picked it up, curious about the business model that would take a regional company to international success story in a couple of decades. Great read for anyone who is interested in seeing how one of the guys at the top did it.

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“Suspendered Sentence” by Laura Bradford

Amish, Bestselling Author, Cozy, Mystery

Laura Bradford’s “Suspendered Sentence” continues the story of Claire and Jakob in the fourth book of her bestselling Amish Mystery series. Claire Weatherly, big city escapee and now shopkeeper in the Amish community of Heavenly, Pennsylvania, lives in her aunt’s bed & breakfast, helps with the Inn’s upkeep and enjoys her simpler country life.

Claire’s heart is mending after a bad marriage, and she has come to value her time with Jakob Fisher, a shunned former member of the Amish, a Detective on the police force that oversees law enforcement for the entire town, including the Amish.

In “Suspendered Sentence,” an Amish barn burns to the ground and when the barn raising begins, a skeleton is found on the property. If that isn’t enough, the skeleton is found with a bracelet that had been given to a missing girl some 15 years before. Jakob must investigate, but being shunned, is not allowed to speak with the Amish directly about what has occurred. Claire continues her intermediary role in order to get to the truth. Their relationship has developed quietly through the series, as their attraction to each other warms, moving beyond their investigative bond.

Bradford skillfully weaves in details of Amish culture, with more about the Rumspringa tradition in “Suspendered Sentence.” During Rumspringa season, the sixteen year olds experience the world beyond the isolated community and afterwards are able make an informed choice about becoming baptized and living out their lives as Amish. Occasionally, teens do leave permanently after Rumspringa, but the ones that stay supposedly have no regrets or worries about what they might be missing by staying. So, when the murdered girl had originally disappeared during Rumspringa, nobody went looking for her. It was unexpected to have no goodbyes, but not unheard of.

In the course of the investigation, terrible and unexpected secrets are revealed, jealousy is uncovered, and bitterness erupts in destructive ways. The characters’ relationships are touching and difficult and quite real in this outwardly gentle community. We feel the pain, the anguish and finally horror as long hidden truths are laid bare and discussed.

Bradford’s effective use of Amish cultural values as a plot device, some of which might make little sense to an outsider, keeps us turning the pages in this well written mystery. The barn raising after the fire in “Suspendered Sentence,” is a fascinating look at how the community bands together when disaster strikes. We learn why Jakob is not allowed to speak with his own family members and along the way, Aunt Diane provides comforting advice and insight to Claire about the Amish.

Layers of complex stories involve both communities, with elections, family squabbles, new employees, the lives of the English and the Amish both clashing and blending, all leading to a surprising outcome.

“Suspendered Sentence” is a wonderful addition to the series. 🙂

Please visit www.laurabradford.com for more information about Bradford and the Amish Mystery series, as well as other books she writes under a pseudonym.

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“Phantom Instinct” by Meg Gardiner

Bestselling Author, Suspense, Thriller

Bartender Harper Flynn’s boyfriend has just returned her back door access card when the gunfire starts in Meg Gardiner’s “Phantom Instinct.” He is killed in the crossfire, a firebomb is tossed against the wall of liquor behind the bar, and the explosion and spreading flames cause a wall to collapse through the floor, taking a cop with it. And that’s all in the first eleven pages.

Harper’s job disappears with the bar and the injured Aiden Garrison, the deputy Sheriff on a case at the time of the fire, has been placed on medical leave from his. Each of them remembers three shooters that night and a year later, Harper thinks one of them is after her. Two of the shooters are dead, and nobody believes Harper and Aiden that the third ever existed. The case is closed. Or is it?

Aiden suffered a traumatic brain injury in the fall – serious enough to cause faulty facial recognition (Fregoli Syndrome). His people identification skills sometimes short-circuit so that he sees vicious criminals instead of the friends really standing there. That fact makes him dangerous and completely unreliable as a partner. And he is Harper’s only ally. They must work together to solve the puzzle of what really happened the night of the fire, in order to save their own lives.

The “Phantom Instinct” plot is edgy and complex, the players ruthless and fully developed, and it’s hard not to cringe when old ‘buddies’ reappear and work their special brand of evil. The connections to both Aiden’s and Harper’s pasts will make you wish you could read faster.

If you’re looking for a sweet, cuddly book…this is most assuredly not it.

“When it started, Harper Flynn had a fifth of vodka in her hand, six shot glasses lined up on the bar in front of her, and a stinging cut on her arm from a broken beer bottle.”

With that opening line, Meg Gardiner’s “Phantom Instinct” begins a pulse-pounding, page-turning thriller that will keep you riveted until you finish that last, gut-wrenching scene. And then you’ll yearn for more.

Meg Gardiner, an Edgar Award winning, bestselling novelist, writes books with strong, smart women in the lead. The plots are mind-bending, the action non-stop, and I can’t wait to get the next book. 🙂

Read the review of “The Memory Collector” here.

Read the review of “Ransom River” here.

Please visit www.meggardiner.com for information about all of Ms. Gardiner’s books. You'll be glad you did.

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“Trapline” by Mark Stevens

Award Winner, Mystery, Suspense, Western

“Trapline” is the third book in Mark Stevens’ series featuring Allison Coil, a hunting guide with a talent for looking beyond the obvious in order to solve crimes in her beloved Colorado mountains. With a past that still haunts her, she is happiest away from crowds of people, following the trails into the hills on her horse, or guiding hunting parties to bag big game. Her boyfriend, Colin, a hunk that also works for her, is making serious inroads into her heart. Who can resist a guy that knows how to use an atlatl and understands without asking, what she needs?

A mangled body is found near a campsite, and Allison’s investigation leads to a horrifying discovery. A Senatorial candidate is shot during an outdoor speech in a nearby town, but why? And does the shooting have anything to do with the body in the mountains? As the parallel storylines sizzle and explode in “Trapline,” Stevens reveals a lot about the depths to which humans will go when greed is involved. We learn more about one of this country’s hot button topics: undocumented workers. Problems with the border, people who seek to exploit the undocumented and/or transient workers, the impact on the economy, and the scandal of private prisons, are all explored from several sides of the complex issues.

Allison’s best friend, Trudy, the pesto queen and kitchen cook delivering to local stores in book #2, has grown into a full fledged regional farmer and business woman who supplies assorted organic, locally sourced goodies throughout the region. This character is so well-developed that I felt compelled to search for pesto recipes while reading “Buried by the Roan.” A vegan pal shared a great one. 🙂

The survival of Trudy’s business may be at stake in “Trapline,” because Trudy hired workers that she thought were legal, but may not all be. She has a few that she knows very well, but as in any growing organization that hires temporary farm workers, it’s practically impossible to know everyone’s story and how they came to work there. Her boyfriend has been in charge of managing the company and she has happily given him more and more control. Can a couple survive when linked together in both business and love?

The unspoiled mountains of Colorado take center stage again, with discussions about the tugs of war between commercial development and a wish to keep the wild safe and protected from greedy businessmen – businessmen who seem ignorant of the fact that destroying the very wilderness that provides their livelihood gets them to sum zero. Nobody wins.

Readers of “Buried by the Roan” will recognize the central characters in “Trapline,” with Duncan Bloom taking a greater role this time, and others changing/growing as the books continue. Allison is tenacious about her love of the high country and fights to keep its reputation and glory intact, despite several threats to her own safety. She is tenacious about maintaining her privacy as well, but a few edges have softened since her arrival in the first book, and Stevens lets us see more of the vulnerabilities and strengths of this very human lead character.

Stevens is adept at weaving the majesty of the Colorado terrain with the serious societal and political topics he brings to each book. With layers of compelling story and a solid group of friends in Allison, Trudy, and the rest of the tight-knit crew, he creates page-turners that linger with us long after the books have ended.

“Trapline” won the 2015 Colorado Book Award for Mystery, and the 2015 Colorado Authors League Award for Genre Fiction. Deservedly so.

Read the review of “Buried by the Roan,” here.

“Lake of Fire,” the fourth in the series, will be available on September 8, 2015.

For more about Mark Stevens and his work, please visit www.writermarkstevens.com

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Choosing A Book by Its Cover

8 Comments / Bestselling Author, Christian, Cozy, Mystery, Suspense, Thriller

I buy over 100 books a year from brick and mortar stores, and am given loads of free books at the conferences I attend, so I have piles of novels and a few weighty works of non-fiction sitting around the house. (This was the reason for the free drawings we held for subscribers at NBR)

Soooo…what draws me to pick up a particular title at the bookstore if I’m not already familiar with the author? On any given day, I preselect the genre by wandering into category areas of the brick and mortar store, whether indie or big box store. Then, I am drawn to:

1) The color of the spine and cover

2) The artwork and text on the cover

3) The blurb on the back cover

Color

Notice that #1 is not about the author or the concept of the book. The initial interaction is not about the cover text. If you don’t pick the book up, you’ll never read that part anyway. Marketing people discovered years ago that the eye is drawn to bright splashes of color when choosing a product – any product – and that reds and yellows are seen first, then blues and greens. The rest of the artwork on the covers is set off by that color. Think of it as the backdrop for showcasing the information being delivered by the artwork and the text.

The art on the covers

Authors and publishers alike stay up nights, hoping and praying that the colors, the design, the font, the size of every tiny piece of graphic on the cover – all go together in a way that will entice you to pick up the book. Is there a person in the artwork? How about guns? Or beaches? Or cats? Is the setting implied somehow? Is the artwork dynamic, garish, or calming? Is the artwork representative of the actual content inside the book?

The Blurb

The publisher’s blurb on the back cover of today’s novels reveals something about the lead character and contains just enough about the plot to make us want to know more. If the book seems a little different, inspirational or more exciting than the norm, we feel compelled to plunk down money and take that book home. If the book is even better than the blurb promised? We tell our friends.

The following books exceeded the promise of the back cover. My thoughts are in bold type.

“John Rain kills people. For a living. His specialty: making it seem like death by natural causes. But he won’t take out just anyone. The job must be an exclusive. The target must be a principal player. And he’ll never murder a woman.” – Rain Fall by Barry Eisler.

This was the debut novel for the bestselling author. Excellent hit-man thriller that was made into a movie in 2011. Eisler drew from his own time as a lawyer in Tokyo for the exotic backdrop. The Rain series continues to be successful.

“Former army homicide investigator Paul Brenner has just gotten used to the early retirement forced on him after the disastrous end of his last case when his old commanding officer asks him to return for one final mission: investigate a murder that took place in wartime Vietnam thirty years before. Brenner reluctantly accepts out of curiosity and loyalty…and maybe a touch of boredom. He won’t be bored for long.” –

Up Country by Nelson DeMille. The book delivers far more than a chilling murder investigation. It is based on DeMille’s own experiences in Vietnam and takes a look at war and its aftermath. Haunting. Reviewed here on NBR.

“First a dead stranger. Now a missing police chief. Did Cade run off to elope…or has he met with foul play?” – Southern Storm by Terri Blackstock Nobody in her right mind would think that Cade had eloped. The blurb seems purposely misleading. Thank goodness for Blackstock fans that the book was better than the blurb.

“Times are a-changin’ in Pickax, giving Jim Qwilleran some newsworthy notes for the Qwill Pen. A new senior center is in the works as well as a frisky production of ‘Cats.’ And a local mansion…” The Cat Who Had Sixty Whiskers” by Lilian Jackson Braun.

This was the 29^th book in the gentle ‘Cat Who…’ series. Fans buy the books no matter what’s on the cover. Mom bought every one. The series is reviewed here on NBR.

Now for the two covers for Rain Fall. The original cover is the red one. It popped into my view at a conference, piled next to stacks of books by other authors. The more recent cover is the blue one on the right (same book, different title) designed after Eisler regained the rights to his books and changed titles and covers. If you don’t already know who Barry Eisler is, which one would cause you to buy the book?

Do you choose a book based on the blurb? Is it the art on the cover itself that helps you decide? Think about that the next time you visit the bookstore.

*note: I buy lots of ebooks as well, but that’s for another post.

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“Thought I Knew You” by Kate Moretti

4 Comments / Bestselling Author, Mystery, Romance, Women's Fiction

Kate Moretti’s “Thought I Knew You,” relates the poignant story of a wife whose husband leaves on a business trip and never comes home. Imagine waiting for a loved one to walk through the door at the appointed time…and he doesn’t. Not an hour late or even a day late just because of flight delays. The key never turns in the lock.

Was he murdered? Is he lost? Has he walked out on Claire Barnes? What happened to him? This page-turner will keep you guessing all the way through as the life that Claire thinks she and Greg experienced together is revealed bit by bit.

Claire reports him missing right away, but everyone discounts her concern as unnecessary. She begins to make phone calls backtracking his movements, and the more she uncovers, the less she knows about the man she called her husband for so many years. While Claire knows something has been ‘off’ between the two of them, she is sure that his commitment to their daughters is sincere and he would not have left them behind.

Claire’s support system is strong: the helpful Police Detective who keeps searching, a life-long devoted friend, Drew, who picks up the pieces while the search is on, the mom that keeps the girls when Claire can’t handle any more.

But, as the months roll by and the search for Greg widens, Claire has time to reflect, alternately blaming herself for whatever happened and angry at the discoveries she makes. We see the layers of the marriage exposed as well as the truth of the relationship with Drew revealed, and the book intensifies in its hold on us. The ripple effect of the loss of one person changes everyone that comes in contact with the family left behind. Claire questions her own actions within the marriage a bit more, and we begin to recognize her flaws, even as she dismisses them.

Marriage vows are called into question and we, in turn, reflect upon what makes our own relationships tick. We feel the longing, the questioning, the justifications, the sadness of lives not fully realized. Do we compromise everything for something we think we want out of life? Does the safety in the picture of the white-picket-fence-and-two-children dictate our path? Must it take losing everything familiar in order to discover our own capabilities and the essence of who we are?

“Thought I Knew You,” stuns the reader with twists and turns and comes to an astonishing end with conclusions that may be shocking to some, if not heart-breaking.

This is a book perfect for book clubs, chock full of discussion points. I asked my adult son about some of the choices made by the men in the story and his surprising responses would spur on debates within those book clubs.

Moretti’s “Thought I Knew You” is exceptionally told, deeply felt. Haunting. Memorable.

While “Thought I Knew You” is a work of fiction, the tragic reality is that thousands of people go missing every year. Some of those missing people are homeless and nobody ever looks for them when they inexplicably disappear from the streets. All kinds of people go missing from intact homes, and though the families may search for years, no trace is ever found.

As sometimes happens, the true crime area of my other website (www.kerriansnotebook.com) overlaps with the case here. For more information about groups that handle a wide variety of missing persons cases, take a look at http://www.justice.gov/actioncenter/missing-person.html#persons

Please visit www.katemoretti.com for more information about Moretti and her moving, insightful work.

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“A Biscuit, A Casket,” by Liz Mugavero

Cozy, Mystery

Liz Mugavero, the author of “A Biscuit, A Casket,” has delivered more murder and mayhem into Stan (short for Kristan) Connor’s life. Connor, a former PR executive, settled in small town Frog Ledge, Connecticut, in order to change her life for the better. Her life certainly changed, what with finding a body after moving in, surviving murder accusations, starting a new business, and making great new friends in the opening book of the Pawsitively Organic series, “Kneading to Die.” (Read review here.)

“A Biscuit, A Casket,” takes place in the weeks before Halloween. Stan’s organic pet food business has been embraced by the townspeople and dogs and pet parents alike seek out her treats. The Hoffmans, owners of the Happy Cow Dairy Farm, have even provided space for her to host a doggie birthday party near their Halloween frights-and-sights corn maze. But, Hal Hoffman is found dead in said corn maze – face down in the mud with a sickle in his back – and nobody is singing Happy Birthday.

It has been said that the majority of murders are committed by someone close to the victim, and Emmalee Hoffman (Hal’s wife) may have had a motive, given their less than perfect marriage. But then, so did Hal’s business partners, his questionable buddies, as well as some of his employees. Did somebody try to collect what was owed, but killed Hal instead? As the well-developed plot unfolds, we discover how co-op farming (and especially dairy farming) works, and motives fly faster than an angry cow kicks.

With several solid and sometimes nasty suspects to investigate, Stan puzzles through the list and even chats with her cat, Nutty. If you’re a cat owner, you will recognize these chats as perfectly reasonable and spot-on. Nutty responds with eye-glints and tail-flicking that keep the delightful conversations going.

Relationships shift in “A Biscuit, A Casket,” as misunderstandings and Hal’s business dealings come to light, but solid friendships remain and flourish. Local bar owner, Jake, has more to offer than was shown in the first book, and the possible romantic connection between him and Stan is explored as they get to know each other.

Mugavero artfully has family members play a larger role, as Stan finds her place in the community. Stan’s naïveté about the dangers of country life provides fodder for her getting into more trouble as the series continues, a happy prospect for the readers.

There are yummy organic pet treat recipes at end of “A Biscuit, A Casket.” The pumpkin one looks great – just add some people sugar and I’m good to go. In case you are unaware of the organic pet food market, and wonder if it’s fact or fiction, I assure you that it is quite real. I passed a store recently that carried only hand made treats for dogs and cats. The pet bakery, located at a major mall, was quite busy. Moms and Dads relaxed at tables with beverages in hand, while pets chomped on their own nutritious snacks.

Mugavero has cleverly wicked causes of death in her novels. The previous book served up kibble on the body in a vet’s office. “A Biscuit, A Casket,” features the sickle in the farmer’s back. I can’t wait to see how the corpse gets done in, in the third, "The Icing on the Corpse," just released. “Murder Most Finicky,” book four of the series, is due out at the end of 2015.

Please visit www.lizmugavero.com for information about Ms. Mugavero’s books, as well as her marvelous work in the animal rescue community.

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