November 2015

“Signal” by Patrick Lee

 

Book Cover - Signal

Marnie Calvert, FBI agent in Patrick Lee’s “Signal,” smells the bodies before she sees them. A trailer is burned to a crisp, with not much left except a cage holding the corpses of four children. The owner of the trailer is missing.

 

Sam Dryden’s background includes special ops training with the military. He has left that life behind and now flips houses. His ordinary, peaceful evening is interrupted by a call from trusted former colleague in the military, Claire Dunham. She makes an urgent request of Sam: get in the car immediately and meet her in a spot that is two hours away. Once together, they drive to the trailer at breakneck speed and keep the owner from burning it and everyone in it. When Sam and Claire leave the area, the only corpse is the owner’s.

 

Yes, you read that correctly. Calvert, Dryden and Dunham have arrived at the same crime scene – just not at the same time and with very different results. The race against, through, and with time, begins.

 

Patrick Lee’s paradigms of time travel/time shifting are intriguing and part of what compels me to return to his books. Not every book uses time as a plot device, but I love the way Lee’s mind works. In his Travis Chase series, people traveled through a doorway in time to the future and back again. In “Signal,” Lee’s main characters listen to a radio frequency on a device that streams what is reported on the airwaves from the future – a very specific period of time in the future. In this world, time is fluid and actions can be changed before they happen.

 

Imagine if that power was held by people with decades to plan and reshape the future for their own agendas? Nothing good could come of it. Murder, kidnapping, torture? They’ll do anything to get the device that led Claire to the trailer.

 

In “Signal,” Lee deftly handles the time paradox challenges of adjusting actions in response to hearing the consequences. Any modification in events affects everyone in the timeline continuum for all time, and Lee uses that effectively to keep us absorbed. He gives us just enough information about how it all works without too much science-speak or theory that might take us out of the story.

 

Whose reality will control the tale? Can this knowledge ever be used for good? If your “enemy knows your mistakes before you make them,” how can you survive the battle? The answers will keep you turning the pages all night long, because “Signal” is flat out stay-awake reading. And not just because of the time-travel component or the pulse-pounding action. Lee’s characters have depth, a back story, and believable reasons for what they do, be it for good or very questionable motives.

 

Clear your schedule, turn off the computer and the phone (gasp), and be prepared to read straight through to the perfect finish.

 

I was lucky enough to meet Patrick Lee at a recent writer’s conference and he graciously signed my copy of “Signal.” He signed “Ghost Country,” from the Travis Chase series as well and you can read that review here.

 

For information about Patrick Lee, the terrific first Sam Dryden book, “Runner,” and his other series, please visit www.patrickleefiction.com

 

 

 

“Signal” by Patrick Lee Read More »

“It’s Not About the Coffee” by Howard Behar, with Janet Goldstein

 

Book Cover - It's Not About the Coffee

Howard Behar’s “It’s Not About the Coffee,” discusses the principles underlying the building of a world famous brand.

 

Behar spent about 20 years in various senior leadership roles at Starbucks. Despite the fact that he did not have an MBA, he and head of the company Howard Schulz, hit it off and Behar became the one to move the Operations forward and make Starbucks profitable. At the time Starbucks only had 28 stores.

 

Behar’s belief is that a company will thrive if it is built on a ‘People First’ philosophy.

His emphasis was not on the bottom line, but rather for the employees to know “Why are you here? Are you in the right place? Are you doing what makes you happy?”

 

This was a shift away from just selling the product and pushing the sale, to service and providing the best product with a smile. It was his sincere goal to make the customers happy to be in that store/chain. If that happened, then customers would come back again and again. An effective approach? Definitely. Today there are over 21,000 stores worldwide – over 11,000 in the USA alone.

 

“It’s Not About the Coffee” breaks the Principles of Personal Leadership into ten chapters:

 

1. Know Who You Are

2. Know Why You’re Here

3. Think Independently

4. Build Trust

5. Listen for the Truth

6. Be Accountable

7. Take Action

8. Face Challenge

9. Practice Leadership

10. Dare to Dream

 

Through it all, Behar appears to set aside the model of manager as a ‘me, my way’ leader and instead chooses the model of ‘we can work together in order to create the best result.’

 

Granted, there has to be a decent product to sell, but Behar’s guidelines in “It’s Not About the Coffee” give value to the employee as a thinking, contributing being, capable of being a partner in the success of the company.

 

Starbucks as a company hasn’t always made the best choices in the eyes of its customers – the logo change a few years back, the red holiday cup this year – but, think about it. What other company (besides Coke) has this kind of customer loyalty that lights up the internet with pro/con opinions when something changes? If you are a Starbucks customer, you are welcomed at each and every store, made to feel at home by its very décor, served with a smile and as you leave with that (some would say) overpriced cup of coffee, you know that you’ll come back again.

 

That satisfied customer feel is something that all companies should strive to deliver. It’s why I never go back to some (other) stores, why some chains fail in tough times, why I will return time after time to certain shops, even if they don’t always have what I need.

 

Full disclosure: I am a loyal Starbucks customer. It’s not because they brew the best cup of coffee in the world; I don’t think they do. But, they deliver consistency, familiarity, a comfortable environment, a decent product, and most of all, wonderful service from pleasant employees wherever I go in the country.

 

When I saw “It’s Not About the Coffee” for sale in an airport, I picked it up, curious about the business model that would take a regional company to international success story in a couple of decades. Great read for anyone who is interested in seeing how one of the guys at the top did it.

 

 

“It’s Not About the Coffee” by Howard Behar, with Janet Goldstein Read More »

Scroll to Top